Refunds and Returns Policy

Refunds and Returns Policy

1. Returns and Exchanges

1.1 Damaged Items

We strive to provide high-quality fashion and clothing items to our customers. If you receive a damaged item, please follow the guidelines below:

1.1.1 Return Process for Damaged Items

  • In-Store Returns: Damaged items must be returned in-store within 3 days of the delivery date.

1.1.2 Replacement Process for Factory Damaged Items

  • Processing Time: Replacements for factory-damaged items will be processed within 30 days.

1.2 Non-Damaged Items

We do not accept returns for non-damaged items after 3 days from the delivery date.

2. Eligibility for Returns

To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as it was received. It must also be in the original packaging.

3. How to Initiate a Return

If you need to initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team at [shop@dala.com] or [customer support phone number] within the specified return period.
  • Provide Information: Please provide your order number, details about the item you want to return, and the reason for the return.

4. Refunds

4.1 Damaged Items

  • Refund Method: If a refund is applicable for a damaged item, it will be processed to the original payment method.

4.2 Non-Damaged Items

  • Refund Exclusions: Refunds are not applicable for non-damaged items after 3 days from the delivery date.
  • Management Discretion: All refunds and replacements are at the discretion of management.

5. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [shop[at]dalakreative.com]

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